Terms of service

These Terms of Service govern your access to and use of the AN Fragrances website, products, and services. Throughout these Terms, “we,” “us,” and “our” refer to AN Fragrances. “You” and “your” refer to any visitor, customer, or person using our website.

By visiting our website, creating an account, placing an order, or purchasing a product, you agree to these Terms of Service. Please do not use the website or place an order if you do not agree with these Terms.

1. Online Store Terms

You must be legally capable of entering into a binding agreement in your jurisdiction to use this website or make a purchase.

You must not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

• Introduce viruses, malicious code, or harmful software.
• Attempt to access restricted parts of the website.
• Interfere with the website’s security or operation.
• Use false information when placing an order.
• Impersonate another person.
• Use our content or brand without authorization.
• Place fraudulent, fake, or intentionally uncollectable Cash on Delivery orders.

A violation of these Terms may result in cancellation of your order, restriction of access, or termination of service.

2. Products and Fragrances

We make reasonable efforts to display our perfumes, packaging, colors, sizes, descriptions, and product details accurately.

However:

• Colors may appear differently depending on your screen.
• Packaging may be updated without prior notice.
• Minor design differences may occur between production batches.
• Fragrance perception may vary from person to person.
• Fragrance performance may vary according to skin type, weather, storage, application, and other conditions.

A customer’s personal dislike of a fragrance does not mean that the product is defective.

Product images are provided for presentation and identification purposes. Unless stated otherwise, decorative items shown in photographs are not included.

3. Fragrance Claims

Descriptions such as “long-lasting,” “strong,” “fresh,” “luxurious,” or similar expressions describe the intended character or general performance of a fragrance. They are not guarantees that every customer will experience identical results.

Fragrance longevity and projection may vary because of:

• Skin chemistry
• Climate and humidity
• Application method
• Number of sprays
• Storage conditions
• Clothing and fabric
• Individual sensitivity to scent

Customers should review the product description and fragrance notes before ordering.

4. Product Availability

All products are subject to availability.

We may:

• Limit the quantity available to any customer.
• Discontinue a product.
• Change product packaging.
• Refuse unusually large or suspicious orders.
• Correct stock errors.
• Cancel an order if an item becomes unavailable.

Adding a product to your cart does not reserve it. An order is not confirmed until it has been accepted and processed by us.

5. Prices

All prices are displayed in the currency shown on the website.

We may change prices, discounts, bundles, or promotional offers at any time without prior notice. A price change will not normally affect an order that we have already accepted.

If a product is displayed at an obviously incorrect price because of a technical or administrative error, we may:

• Contact you for confirmation at the correct price, or
• Cancel and refund the affected order.

Delivery charges, taxes, duties, and other applicable charges may be shown separately during checkout.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including when:

• The product is unavailable.
• The price or product information is incorrect.
• Payment authorization fails.
• The delivery address is incomplete.
• Fraud or misuse is suspected.
• A Cash on Delivery order cannot be verified.
• The order violates these Terms.
• Delivery to the requested location is unavailable.

An automated order-confirmation message only confirms that we received your order. It does not necessarily mean the order has been finally accepted or dispatched.

7. Customer Information

You agree to provide complete, accurate, and current information when placing an order.

You are responsible for checking:

• Your name
• Phone number
• Email address
• Delivery address
• City and postal code
• Product and variant selection
• Order quantity

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

Please update us promptly if your contact or delivery information changes before dispatch.

8. Cash on Delivery

Where available, Cash on Delivery allows you to pay when your parcel arrives.

By selecting Cash on Delivery, you agree to:

• Provide a reachable phone number.
• Confirm the order when contacted.
• Remain available to receive the parcel.
• Pay the full payable amount to the courier.
• Avoid placing fake or duplicate orders.
• Provide a complete and serviceable delivery address.

We may request order confirmation by phone, WhatsApp, SMS, or email before dispatch.

We may cancel a Cash on Delivery order if:

• The customer cannot be contacted.
• The customer refuses to confirm the order.
• The address appears incomplete or invalid.
• Previous orders were repeatedly refused.
• Fraudulent activity is reasonably suspected.

Customers who repeatedly refuse confirmed parcels may be required to pay in advance for future orders.

9. Online Payments

Where online payment is available, payments may be processed by third-party payment providers.

We do not necessarily receive or store your complete card details. Your use of a payment gateway may also be subject to that provider’s separate terms and privacy practices.

You are responsible for ensuring that:

• You are authorized to use the selected payment method.
• The payment information is accurate.
• Sufficient funds are available.

An order may be delayed or cancelled if payment is declined, reversed, disputed, or flagged for review.

10. Shipping and Delivery

Delivery estimates are provided in good faith but are not guaranteed unless explicitly stated.

Delivery may be delayed because of:

• Courier issues
• Public holidays
• Weather
• Road closures
• Remote delivery locations
• Security conditions
• Incorrect customer information
• High order volume
• Events beyond our reasonable control

Risk of loss or damage remains subject to applicable law and our Shipping Policy.

Customers should inspect the parcel promptly after delivery and report damage, leakage, missing products, or incorrect products within the period stated in our Return and Refund Policy.

Our Shipping Policy forms part of these Terms.

11. Order Cancellation

You may request cancellation before your order has been processed or dispatched.

Cancellation is not guaranteed after processing has started.

Once an order has been dispatched:

• It may no longer be cancellable.
• Delivery charges may apply.
• The customer may need to receive the parcel and follow the approved return process.

We reserve the right to cancel orders that cannot reasonably be fulfilled.

12. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

Because perfume is a personal-use product, opened, sprayed, tested, unsealed, or used products are generally not eligible for return unless defective, damaged, incorrect, or otherwise returnable under applicable law.

Customers should read the Return and Refund Policy before purchasing.

13. Promotions, Discounts, and Bundles

Promotional offers may be subject to separate conditions.

Unless otherwise stated:

• Discount codes cannot be combined.
• Discounts have no cash value.
• Promotional offers may expire.
• Free gifts are subject to availability.
• A discount cannot be applied after an order is completed.
• Returned bundles must include all included products and gifts.
• Refunds may reflect the actual discounted amount paid.
• We may cancel promotions affected by misuse or technical errors.

We may limit promotions by customer, order, product, location, or time period.

14. Gift Cards and Store Credit

Where offered, gift cards and store credit:

• Are redeemable only through AN Fragrances.
• Cannot normally be exchanged for cash.
• Must not be resold without authorization.
• May be subject to expiry rules permitted by applicable law.
• May be cancelled if obtained fraudulently.

Customers are responsible for protecting gift-card codes from unauthorized use.

15. Product Use and Safety

Perfumes are intended for external use only.

Customers should:

• Avoid contact with eyes.
• Keep products away from children.
• Avoid swallowing or ingesting perfume.
• Keep perfume away from flames, sparks, and heat.
• Store products in a cool and dry location.
• Stop use if irritation occurs.
• Review ingredients where allergies or sensitivities are known.
• Seek appropriate medical advice when necessary.

Do not apply fragrance to injured, inflamed, or irritated skin.

Our website content is not medical advice.

16. Allergies and Sensitivities

Customers are responsible for reviewing product information and determining whether a product is suitable for them.

Where you have allergies, asthma, skin sensitivity, or another relevant condition, consider consulting a qualified professional before use.

We cannot guarantee that a product will be suitable for every individual.

17. Intellectual Property

All website materials belonging to AN Fragrances are protected to the extent permitted by law, including:

• Brand names
• Logos
• Product names
• Photographs
• Graphics
• Videos
• Website design
• Packaging designs
• Product descriptions
• Written content
• Marketing materials

You may use the website for personal shopping purposes only.

You must not reproduce, copy, distribute, modify, publish, scrape, sell, license, or commercially exploit our content without written permission.

Third-party trademarks remain the property of their respective owners.

18. User Reviews and Submissions

When you submit a review, image, testimonial, comment, suggestion, or other content, you confirm that:

• The content is truthful.
• You have the right to submit it.
• It does not violate another person’s rights.
• It is not defamatory, unlawful, abusive, misleading, or obscene.
• It does not contain malicious software or unauthorized advertising.

You grant us permission to use, reproduce, edit, publish, and display submitted content for operating and promoting AN Fragrances, subject to applicable law.

We may remove content that violates these Terms.

We are not required to publish every review.

19. Third-Party Tools and Links

Our website may contain links, applications, payment gateways, courier services, social-media services, or tools provided by third parties.

We do not control every third-party service and are not responsible for its independent content, availability, policies, or practices.

Your use of a third-party service may be governed by separate terms.

You should review those terms before using the service.

20. Prohibited Uses

You must not use the website:

• For illegal purposes.
• To violate intellectual-property rights.
• To submit false orders or payment disputes.
• To harass or harm another person.
• To collect customer data without permission.
• To send spam or malicious code.
• To bypass security measures.
• To interfere with website performance.
• To copy or scrape website content.
• To misrepresent your identity.
• To resell counterfeit products using our name.
• To make false claims of association with AN Fragrances.

We may suspend access or cancel affected orders if prohibited use is suspected.

21. Errors and Omissions

Occasionally, the website may contain errors relating to:

• Product descriptions
• Pricing
• Promotions
• Availability
• Shipping charges
• Delivery estimates
• Product images

We may correct errors, update information, or cancel affected orders where reasonably necessary.

We are not required to provide advance notice before correcting an obvious mistake.

22. Website Availability

We aim to keep the website available and functioning properly, but uninterrupted access is not guaranteed.

We may temporarily restrict access for:

• Maintenance
• Updates
• Security checks
• Technical failures
• Events outside our control

We may change, suspend, or discontinue any part of the website where reasonably necessary.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted.
• Every error will be corrected immediately.
• Every product will remain available.
• Fragrance performance will be identical for every customer.
• Website content will meet every individual expectation.

Nothing in these Terms excludes rights or guarantees that cannot lawfully be excluded.

24. Limitation of Liability

To the maximum extent permitted by applicable law, AN Fragrances will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

25. Indemnification

To the extent permitted by law, you agree to compensate AN Fragrances for reasonable losses, claims, or expenses resulting from:

• Your unlawful use of the website.
• Your breach of these Terms.
• Your infringement of another person’s rights.
• Fraudulent or abusive activity connected to your account or order.

26. Privacy

Our collection and use of personal information are explained in our Privacy Policy.

By using the website, you acknowledge that your information may be processed as described in that policy.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our business practices
• Products and services
• Payment methods
• Website functionality
• Applicable legal requirements

The latest version will be published on this page with an updated revision date.

Your continued use of the website after an update means the revised Terms will apply from their effective date, subject to applicable law.

28. Severability

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be limited or modified only as much as necessary to make it enforceable where permitted.

29. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

30. Entire Agreement

These Terms, together with our:

• Privacy Policy
• Shipping Policy
• Return and Refund Policy
• Any other policies displayed on the website

form the agreement governing your use of AN Fragrances’ website and services.

31. Governing Law

These Terms are governed by the laws applicable in:

[Insert country, province, or jurisdiction]

Any dispute will be handled by the courts or lawful dispute-resolution bodies located in:

[Insert city and jurisdiction]

This section should be reviewed by a local legal professional before publication.

32. Contact Information

Questions about these Terms of Service may be sent to:

Business name: AN Fragrances
Email: [Insert business email]
WhatsApp/Phone: [Insert contact number]
Business address: [Insert complete business address]
City and country: [Insert city and country]
Support hours: [Insert working days and hours]