Shipping policy

Thank you for shopping with AN Fragrances. This Shipping Policy explains how orders are processed, dispatched, delivered, and handled when delivery problems occur.

By placing an order through our website, you agree to the terms described below.

1. Delivery Areas

AN Fragrances currently delivers to customers across:

Pakistan

Delivery availability may depend on the customer’s city, district, postal code, courier coverage, and current security or transportation conditions.

Some remote or restricted locations may not be serviceable. We may contact you if we cannot deliver to the address provided.

International shipping is:

[Not currently available / Available to selected countries]

Replace the statement above according to your actual shipping service.

2. Order Processing Time

Orders are generally processed within:

1–2 business days

Orders placed on weekends, public holidays, or outside working hours may be processed on the next business day.

Processing includes:

  • Confirming the order
  • Verifying customer information
  • Checking product availability
  • Preparing and securely packing the products
  • Handing the parcel to the courier

Processing time is separate from delivery time.

3. Cash on Delivery Confirmation

Cash on Delivery orders may require confirmation before dispatch.

We may contact you through:

  • Phone call
  • WhatsApp
  • SMS
  • Email

Please provide an active phone number and respond promptly.

An order may be delayed or cancelled when:

  • The customer cannot be contacted
  • The order is not confirmed
  • The phone number is incorrect
  • The delivery address is incomplete
  • The order appears suspicious or fraudulent
  • Previous confirmed orders were repeatedly refused

Customers who repeatedly refuse Cash on Delivery parcels may be required to make advance payment for future orders.

4. Estimated Delivery Time

After dispatch, orders are normally delivered within:

Location Estimated delivery time
Major cities 2–4 business days
Other cities and towns 3–6 business days
Remote areas 4–8 business days

These timeframes are estimates, not guaranteed delivery dates.

Delivery may take longer during:

  • Public holidays
  • Sales and promotional campaigns
  • Severe weather
  • Road closures
  • Political or security disruptions
  • Courier delays
  • High order volumes
  • Remote-area deliveries
  • Events beyond our reasonable control

5. Shipping Charges

Shipping charges are displayed during checkout before the customer completes the order.

Our standard delivery charge is:

PKR [Insert delivery charge]

Free delivery may be offered on orders above:

PKR [Insert minimum order value]

Shipping charges may vary according to:

  • Delivery location
  • Order value
  • Parcel weight
  • Product quantity
  • Promotional campaigns
  • Courier service

Any applicable shipping charge will be shown at checkout.

6. Free Shipping Offers

Free shipping may be offered during selected promotions or when an order meets a specified minimum value.

Unless otherwise stated:

  • The minimum value is calculated after discounts.
  • Free shipping applies only to eligible locations.
  • Oversized or special-delivery orders may be excluded.
  • Free shipping has no cash value.
  • A refused or undeliverable order may lose its free-shipping eligibility.

We may change or withdraw free-shipping offers at any time.

7. Order Tracking

Where tracking is available, customers may receive a tracking number through:

  • Email
  • SMS
  • WhatsApp
  • Their customer account

Tracking information may take several hours to update after dispatch.

A tracking status such as “shipment booked” or “label created” may mean that the courier information has been generated but the parcel has not yet received its first scan.

For tracking assistance, contact us with your order number.

8. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full name
  • Active phone number
  • Complete street address
  • House, apartment, shop, or office number
  • Area or landmark
  • City
  • Province
  • Postal code, where applicable

AN Fragrances is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

Contact us immediately if you notice an error in your address. We cannot guarantee that an address can be changed after dispatch.

9. Changing the Delivery Address

A delivery address may be changed only before the order has been dispatched.

After dispatch:

  • The courier may refuse the change.
  • Additional delivery charges may apply.
  • The parcel may need to return to us before reshipment.
  • Delivery may be delayed.

Address-change requests must be made through our official customer-support channels.

10. Delivery Attempts

The courier may attempt delivery more than once, depending on its service rules.

Please ensure that:

  • Your phone is reachable.
  • Someone is available to receive the parcel.
  • The payable Cash on Delivery amount is ready.
  • The courier can access the delivery location.

If the courier cannot contact you or complete delivery, the parcel may be returned to AN Fragrances.

11. Refused Orders

When a confirmed order is refused without a valid reason, we may:

  • Charge the original shipping cost
  • Charge the return shipping cost
  • Require advance payment before reshipping
  • Restrict future Cash on Delivery orders
  • Cancel future suspicious or repeated orders

Please contact us before refusing a parcel if there is a genuine delivery problem.

12. Undeliverable Orders

An order may be classified as undeliverable when:

  • The address is incorrect or incomplete
  • The customer is unavailable
  • The phone number is unreachable
  • The customer refuses delivery
  • The courier cannot access the location
  • The location is outside the courier’s coverage
  • Delivery attempts are unsuccessful

If a parcel is returned to us, the customer may need to pay the original and return delivery charges before it can be resent.

Prepaid-order refunds may exclude shipping costs where the failed delivery resulted from incorrect customer information or refusal, except where applicable law requires otherwise.

13. Delayed Orders

Courier delays can sometimes occur after dispatch.

A delayed tracking update does not necessarily mean that the parcel has been lost.

Please contact us if:

  • Tracking has not updated for several business days
  • The estimated delivery period has passed
  • The courier has marked the order incorrectly
  • You need assistance contacting the courier

We will make reasonable efforts to investigate the matter, but courier investigations may require additional time.

14. Lost Parcels

A parcel is not considered lost merely because it is delayed.

Where a courier confirms that a parcel has been lost, AN Fragrances may, after reviewing the case:

  • Send a replacement
  • Issue store credit
  • Provide a refund
  • Offer another appropriate resolution

The available resolution may depend on product availability, payment method, and the results of the courier investigation.

15. Damaged Parcels

Please inspect the outer parcel before accepting delivery.

If the package appears:

  • Opened
  • Crushed
  • Wet
  • Torn
  • Resealed
  • Leaking
  • Seriously damaged

take clear photos or video before opening it.

Contact us within 48 hours of delivery if a product arrives damaged, leaking, defective, incomplete, or incorrect.

Your claim should include:

  • Order number
  • Customer name
  • Photos of the courier packaging
  • Photo of the shipping label
  • Photos of the damaged or incorrect product
  • An unboxing video, where available
  • A brief explanation of the problem

Do not discard the packaging until the claim has been reviewed.

16. Unboxing Video

For damage, leakage, missing-item, or incorrect-product claims, we strongly recommend recording a continuous unboxing video.

The video should clearly show:

  • The unopened parcel
  • The shipping label
  • All sides of the package
  • The opening of the parcel
  • The products received
  • Any visible damage, leakage, or missing item

An unboxing video helps us and the courier investigate the claim more accurately.

17. Missing Items

If an item is missing from your order, contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the parcel
  • The shipping label
  • The products received
  • An unboxing video, where available

Once verified, we may send the missing item or provide another appropriate resolution.

18. Incorrect Products

If you receive a product different from the one ordered:

  1. Do not open, spray, or use it.
  2. Keep all packaging and seals intact.
  3. Contact us within 48 hours.
  4. Provide clear photos and your order number.

After verification, we will explain the replacement or return process.

19. Split Shipments

Some orders may be delivered in more than one parcel.

This can happen when:

  • Products are stored separately
  • An item requires different packaging
  • The courier separates the shipment
  • Part of the order is temporarily delayed

Where possible, we will inform you if an order is being shipped separately.

20. Order Consolidation

Multiple orders placed by the same customer may sometimes be combined into one parcel.

However, combining orders is not guaranteed.

Contact us promptly after ordering if you would like us to consider combining multiple orders.

21. Product Packaging

Perfumes are packed carefully to reduce the risk of breakage or leakage during transit.

Packaging may include:

  • Protective wrapping
  • Product boxes
  • Courier bags
  • Bubble wrap
  • Protective inserts
  • Sealing tape

Packaging appearance may vary depending on the product and order size.

22. Gifts and Promotional Items

Free gifts and promotional items are shipped with eligible orders while stock lasts.

A free gift:

  • May not be shown as a separately priced item
  • May be replaced with an item of similar value
  • Cannot normally be exchanged for cash
  • May need to be returned when the main order is returned

Missing promotional-item claims remain subject to verification.

23. Sale and High-Demand Periods

During major sales, launches, Eid periods, holidays, or other high-demand events:

  • Processing may take longer
  • Courier delivery may be delayed
  • Tracking updates may be slower
  • Certain delivery services may become unavailable

We appreciate your patience during these periods.

24. Same-Day or Express Delivery

Same-day or express delivery is:

[Not currently available / Available in selected cities]

Where express delivery is offered:

  • Availability must be confirmed.
  • Additional charges may apply.
  • Orders must be placed before the stated cutoff time.
  • Delivery remains subject to courier coverage.
  • Delays caused by events outside our control may still occur.

Do not promise same-day delivery on the website unless you have a reliable service in place.

25. International Shipping

International delivery is:

[Not currently available / Available to selected countries]

Where international shipping is available:

  • Delivery time varies by destination.
  • Customs duties and import taxes may apply.
  • The customer may be responsible for customs charges.
  • Customs authorities may inspect or delay parcels.
  • Certain perfume products may face carrier restrictions because they contain alcohol.
  • Some destinations may not accept fragrance shipments.

International customers should confirm duties and import requirements before ordering.

26. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage charges, or handling fees may be imposed by the destination country.

Unless explicitly stated otherwise, these charges are the customer’s responsibility.

AN Fragrances does not control customs charges or customs-clearance times.

27. Courier Responsibility

We use third-party courier companies to deliver orders.

Couriers may have their own:

  • Coverage areas
  • Delivery schedules
  • Identification requirements
  • Tracking systems
  • Failed-delivery procedures
  • Parcel-claim processes

AN Fragrances will assist customers where reasonably possible, but certain investigations and resolutions depend on the courier.

28. Risk and Ownership

Ownership and risk relating to an order will be handled according to applicable law and the circumstances of delivery.

Customers should not accept a parcel that appears seriously tampered with without first documenting the condition and contacting us or the courier.

29. Return Shipping

Return shipping is governed by our separate Return and Refund Policy.

Do not return a product without receiving approval and return instructions from AN Fragrances.

Unauthorized returns may be rejected.

30. Contact Information

For delivery or tracking assistance, contact:

Business name: AN Fragrances
Email: [Insert support email]
WhatsApp: [Insert WhatsApp number]
Phone: [Insert phone number]
Support hours: [Insert working days and hours]
Dispatch location: [Insert city, Pakistan]

When contacting us, provide:

  • Your order number
  • Customer name
  • Phone number used for the order
  • A clear explanation of the issue