Contact information

Business Information

Business name: AN Fragrances
Website: [Insert website URL]
Email: [Insert support email]
Phone: [Insert phone number]
WhatsApp: [Insert WhatsApp number]

Business Address

AN Fragrances
[Insert complete business address]
[Area or landmark]
[City, Province, Postal Code]
Pakistan

Customer-Support Hours

Monday to Saturday: [Insert opening time] to [Insert closing time]
Sunday: [Closed / Insert working hours]
Public holidays: Support hours may vary.

Messages received outside business hours will be answered on the next working day.

Order Support

When contacting us about an existing order, please provide:

Your full name
Order number
Phone number used for the order
Email address
A clear explanation of the issue

For damaged, leaking, missing, or incorrect products, also include clear photos and an unboxing video where available.

Email Support

For general questions, order assistance, returns, refunds, or business inquiries, email us at:

[Insert support email]

Please include your order number in the email subject when your message relates to an order.

WhatsApp Support

[Insert WhatsApp number]

Suggested message:

Hello AN Fragrances, I need assistance with order #[Insert order number].

Please do not send card details, passwords, verification codes, or other highly sensitive information through WhatsApp.

Phone Support

You can call us at:

[Insert phone number]

Phone support is available during our stated customer-support hours.

Social Media

Follow or contact AN Fragrances through our official social-media accounts:

Instagram: [Insert Instagram URL]
Facebook: [Insert Facebook URL]
TikTok: [Insert TikTok URL]
YouTube: [Insert YouTube URL]

For order-related matters, email or WhatsApp is usually the fastest option.

Returns Address

Do not return any product without first contacting our support team and receiving return approval.

Approved returns should be sent only to the return address provided by our team:

AN Fragrances Returns Department
[Insert return address]
[City, Province, Postal Code]
Pakistan

Unauthorized returns may be refused.

Business and Wholesale Inquiries

For wholesale orders, collaborations, corporate gifting, or business partnerships, contact:

Email: [Insert business email]
WhatsApp: [Insert business WhatsApp number]

Include your business name, required quantity, delivery city, and the nature of your inquiry.

Complaints

We take customer concerns seriously.

To submit a complaint, contact us through email or WhatsApp and provide:

Your name
Order number
Description of the issue
Relevant photos or evidence
Your preferred resolution

We aim to respond within 1–2 business days.