Refund policy

At AN Fragrances, we carefully inspect and securely pack every order before dispatch. Due to the personal nature of perfume products, returns are accepted only under the conditions stated below.

Returns

You may request a return within 7 days of receiving your order.

To qualify for a return:

The perfume must be unused, unopened, and in its original packaging.
The protective seal must remain intact.
The product, box, accessories, and complimentary items must be returned together.
You must provide your order number and proof of purchase.

Products that have been opened, sprayed, tested, damaged after delivery, or returned without their original packaging will not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your parcel immediately after delivery. Contact us within 48 hours if:

The product arrives damaged or leaking.
You receive the wrong product.
An item is missing from your order.
The product has a manufacturing defect.

Please provide your order number along with clear photos and an unboxing video showing the parcel, shipping label, packaging, and product. Once your claim is verified, we may offer a replacement, exchange, store credit, or refund.

Change-of-Mind Returns

We do not accept returns merely because:

You do not like the fragrance.
The scent smells different from what you expected.
The fragrance performs differently on your skin.
You selected the wrong product, size, or variant.
You changed your mind after receiving the order.

Fragrance experience and longevity can vary depending on skin type, weather, storage, and application.

Exchanges

Eligible products may be exchanged within 7 days of delivery. Exchanges are subject to product availability.

Customers requesting an exchange for reasons other than receiving a defective or incorrect item will be responsible for return and replacement delivery charges.

Non-Returnable Items

The following items cannot be returned or exchanged:

Opened or used perfumes
Products with broken or removed seals
Tester or sample products
Gift cards
Personalized products
Clearance or final-sale items
Products damaged through misuse or improper storage
Free gifts or promotional items
Items purchased from an unauthorized seller

Return Process

Before returning any item, contact our customer-support team and obtain return approval.

Do not send a product back without approval. Unauthorized returns may be refused.

After approval:

Securely pack the product in its original packaging.
Include your order number and contact details.
Send the parcel to the return address provided by our team.
Keep the courier receipt and tracking number until your return is completed.

The return address should be added here:

AN Fragrances
[Insert complete return address]
[City, Province, Postal Code]
Pakistan

Shopify recommends clearly displaying the return address and maintaining an accurate, publicly available refund policy.

Return Shipping Charges

If the product is defective, damaged during delivery, or incorrect, AN Fragrances will cover reasonable return or replacement delivery charges after approving the claim.

For approved exchanges or returns that are not caused by our error, the customer must pay the return shipping charges. Original delivery charges are non-refundable.

Refunds

After receiving the returned product, we will inspect it and notify you whether the refund has been approved.

Approved refunds are generally processed within 7–10 business days after inspection.

Refunds for prepaid orders will be sent through the original payment method where possible. For Cash on Delivery orders, the refund may be issued through bank transfer, mobile wallet, or store credit after the customer provides the required payment details.

Banks and payment providers may require additional time to show the refunded amount.

Refund Deductions

Where legally permitted, the following amounts may be deducted:

Original shipping charges
Return shipping charges
Payment-processing charges
Any reduction in value caused by damaged or incomplete packaging
Missing products, accessories, or complimentary gifts

No deduction will apply when the return is caused by our mistake or a verified defect.

Order Cancellation

You may request cancellation before your order has been processed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled. The customer may need to receive the parcel and follow the approved return procedure.

Repeated refusal of Cash on Delivery orders may result in future orders requiring advance payment.

Refused or Undeliverable Orders

If an order is returned because:

The customer refused delivery
The address was incomplete or incorrect
The customer was unavailable
The courier could not contact the customer

AN Fragrances may charge the original and return delivery costs before resending the order.

Sale and Promotional Items

Sale, clearance, bundle, and promotional items are only returnable when they arrive damaged, defective, or incorrect, unless otherwise required by applicable law.

Where a bundle is approved for return, the complete bundle, including all free gifts, must be returned.